Delivery network
All orders are dispatched via APC Overnight to mainland UK addresses. Highlands, islands and Northern Ireland may incur a small surcharge or add a working day — you’ll see this clearly at checkout.
Order cut-off & timing
- Orders placed before 12pm Monday–Thursday are normally dispatched the same day.
- Orders placed after 12pm Thursday or over the weekend are dispatched on the next working day.
- Once dispatched, you’ll receive an APC tracking link by email.
Free delivery threshold
Standard delivery is free on orders over £500. Below this, a flat-rate delivery charge is applied at checkout.
Pallet deliveries
Pallet orders are scheduled in advance and delivered within an agreed window. See our Pallet Orders page for full details.
Missed deliveries
If you’re not in, APC will leave a card and attempt redelivery the next working day. You can also reschedule via the APC tracking link.
Questions? Email orders@eccellenzaitalia.co.uk or call 020 7946 0123.