Delivery Services
We offer Express Delivery for all eligible orders fulfilled by third-party national courier partners.
- Standard express timeframe: typically 24 hours
- Maximum delivery window: up to 72 hours
Delivery times are estimates and not guaranteed.
Dispatch Times
Orders placed before 2pm are usually dispatched the same working day.
Orders placed after the cutoff time, on weekends or on public holidays will be dispatched the next working day.
Dispatch may be delayed during peak periods, adverse weather or courier network disruption.
Third-Party Courier Services
All deliveries are handled by independent courier companies. Once Goods leave our warehouse, delivery is subject to the courier’s operational performance.
We are not liable for delays caused by courier network issues, traffic or weather conditions, mechanical breakdowns, misrouting or scanning errors, or high-volume seasonal periods. We will always assist in tracking and resolving courier issues, but responsibility for transit delays rests with the courier.
Delivery Charges
Delivery charges are displayed at checkout or quoted separately. Additional charges may apply for remote or offshore locations, palletised shipments, timed or Saturday deliveries.
Delivery Attempts & Failed Deliveries
Couriers may require a signature upon delivery. If no one is available, the courier may attempt redelivery, leave the parcel at a safe location (if permitted), or return the parcel to the depot.
Redelivery fees may apply if the courier returns the Goods due to incorrect or incomplete address, refusal of delivery, or failure to collect from depot within the courier’s timeframe.
Risk & Title
Risk in the Goods passes to you upon delivery to the address provided. Title passes only when full payment has been received.
Inspection on Delivery
You must inspect all Goods immediately upon delivery.
Any issues must be reported within:
- 48 hours for damages or shortages
- 7 days for manufacturing faults
Claims must include order number, product details, description of issue, and photographic evidence (mandatory for damages). Claims made outside these timeframes cannot be accepted.
Delivery Delays
While express delivery is normally 24 hours, delays may extend delivery to 72 hours or longer during exceptional circumstances. We do not offer compensation for courier delays, as this is a B2B service and delivery times are estimates only.
Pallet Deliveries
Pallet deliveries are used for large, heavy or bulk orders that cannot be shipped via parcel courier. All pallet deliveries are fulfilled by third-party national pallet networks and haulage partners.
Delivery times: Standard pallet delivery is typically 24–72 hours from dispatch. Remote areas, high-volume periods or courier delays may extend delivery times. Delivery dates are estimates only and not guaranteed.
Access Requirements
You must ensure that your delivery location meets the following requirements:
- Suitable access for large HGV or taillift vehicles
- Clear, unobstructed entry and exit routes
- Adequate turning space
- Flat, solid and level ground (no gravel, steep gradients or uneven surfaces)
- Safe for pallet truck operation
Delivery Point
Pallet deliveries are kerbside only unless otherwise agreed. Drivers are not required to move Goods inside premises. Drivers cannot unpack or handle Goods beyond kerbside drop. If access is restricted or unsafe, the driver may refuse delivery.
Taillift Service
Taillift delivery is available for most pallet shipments. If you do not have a forklift or unloading equipment, taillift service is required. Suitability depends on pallet weight, pallet dimensions, and delivery surface conditions. If a pallet exceeds taillift limits, you must provide suitable unloading equipment.
Customer Responsibilities
You are responsible for providing accurate delivery details, ensuring someone is available to receive the pallet, ensuring safe access for the delivery vehicle, providing unloading equipment if required, and inspecting Goods upon delivery. Failed deliveries due to access issues or unavailability may incur redelivery charges.
Questions? Email sales@eitalia.co.uk or call 020 7946 0123.