Damaged or incorrect items
If your order arrives damaged or incorrect, please email orders@eccellenzaitalia.co.uk within 48 hours of delivery, including your order number and photos. We’ll arrange a replacement or refund without delay.
Unwanted items
Sealed, unopened goods may be returned within 14 days of delivery for a refund of the goods value. Return shipping is at the customer’s cost unless the item was sent in error.
Non-returnable items
For food-safety reasons, we cannot accept returns on items that have been opened, used, or kept outside the recommended storage conditions.
How to start a return
- Email us with your order number and reason for return.
- We’ll confirm by email and provide return instructions.
- Once received and inspected, refunds are processed within 5 working days to your original payment method.
Statutory rights
This policy does not affect your statutory rights under UK consumer law.
Questions? Email orders@eccellenzaitalia.co.uk or call 020 7946 0123.